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What can SmartHub do for you?

All News

With SmartHub, the power of data is in your hands through convenient account management and detailed electric use information. SmartHub, a mobile and Web app, delivers accurate, timely account information and allows you to make payments with the touch of a button.

With SmartHub you can:

  • Pay your bill

  • Contact ECE

  • Report an outage

  • Check your electric use

  • Receive alerts

  • Keep up with ECE news and events

  • Sign up for Auto Pay and/or paperless billing

SmartHub Frequently Asked Questions

SmartHub login page

Outage texting with SmartHub

Quickly report an outage with a simple text. To report your outage, text OUT to 8559383525. To request status updates, text STATUS.

Note: you must have a SmartHub account (first-time users will need the account number), AND texting must be enabled to participate in outage texting.

How do I enable text messaging via the mobile app?
In the SmartHub app, go to More > Settings > Contact Methods > Add New Contact Method > Input mobile number > Turn Receive Text Messages on. If you agree with the terms & conditions, select Accept, then enter the verification code that you receive to verify and activate your mobile number.

If your mobile number is already listed under Verified Contacts, select the mobile number and turn Receive Text Messages on.

How do I enable text messaging via the web?
On the SmartHub site, select Notifications > Manage Contacts > Add Phone Contact > Input mobile number > select Receive Text Messages. If you agree with the terms & conditions, select Accept, then enter the verification code that you receive to verify and activate your mobile number.

If your mobile number is already listed, click Edit and select Receive Text Messages.

Questions? Give us a call at 1-800-254-7944.

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©2023 East Central Energy. All Rights Reserved. All information on this website can be made available in an alternate form by calling 1-800-254-7944.

  • Home
  • Your Cooperative
    • About Us
      • Articles of Incorporation and Bylaws
      • History
      • About Touchstone Energy
    • Capital Credits
    • Careers & Job Openings
    • Cogeneration
    • Directors and Districts
      • Board Meetings
    • Director Election
    • Hours & Locations
    • Member Resource Council
    • Sustainability
    • Statement of Non-Discrimination
    • Power Concerns
    • Red Flags Rule
  • New Construction
    • Residential
    • Commercial
  • Residential
    • Billing & Payment
      • Charges & Fees
      • Payment Options
      • Understanding My Bill
    • Assistance Information
    • Cold Weather Rule
      • Military Cold Weather Rule
    • Landlord Preauthorization Agreement
    • Power Outage
    • Medical Alert
    • Renewable Energy
      • Solar Energy
      • Wind Energy
    • Sales Tax Exemptions
    • Start or Stop Service
    • Together We Save
    • Contact Us
  • Programs & Rebates
    • 2023 residential program highlights
    • Residential Rebates
    • Air Source Heat Pump
    • Storage Space Heating
    • Storage Water Heating
    • Interruptible Water Heating
    • Ground Source Heat Pump
    • Electric Vehicles
    • Dual Fuel
  • Business
    • Charges & Fees - Commercial
    • Contact Us - Business Accounts
    • Economic Development
    • Cost Saving Programs
    • Business Bulletin
    • Energy Saving Tips
      • Business Energy Evaluation
    • Payment Options Business
    • Start or Stop Service - Commercial
    • Rebates - Commercial
  • Contractors
    • Before Working Overhead
    • HVAC Contractors
    • Power Line Emergencies
    • Resources for Electricians
  • Safety
    • Call Before You Dig
    • Downed Power Lines
    • Storm Information
    • Copper Theft
    • Request a presentation
    • Safe Electricity
  • Community
    • Operation Round Up
      • Grants
    • COOPx
    • Scholarships
    • Community Award
    • Caring Members
    • Youth Tour
    • Community Partnership
    • Parents and Educators
    • Watt's Cookin'
    • Co-op Connections
  • Trees & Lines
    • Emerald Ash Borer
    • Storm Damage & Downed Lines
    • Tree Concerns & Requests
    • Tree Planting Guidelines
    • Vegetation Management Plan
  • Newsroom
    • Co-op Advantage Newsletter
    • News & Events
    • Media Inquiries
    • Pollinator Blog
    • Video Gallery
    • Annual Report