With SmartHub, the power of data is in your hands through convenient account management and detailed electric use information. SmartHub, a mobile and Web app, delivers accurate, timely account information and allows you to make payments with the touch of a button.
With SmartHub you can:
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Pay your bill
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Contact ECE
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Report an outage
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Check your electric use
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Receive alerts
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Keep up with ECE news and events
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Sign up for Auto Pay and/or paperless billing
SmartHub Frequently Asked Questions
Outage texting with SmartHub
Quickly report an outage with a simple text. To report your outage, text OUT to 8559383525. To request status updates, text STATUS.
Note: you must have a SmartHub account (first-time users will need the account number), AND texting must be enabled to participate in outage texting.
How do I enable text messaging via the mobile app?
In the SmartHub app, go to More > Settings > Contact Methods > Add New Contact Method > Input mobile number > Turn Receive Text Messages on. If you agree with the terms & conditions, select Accept, then enter the verification code that you receive to verify and activate your mobile number.
If your mobile number is already listed under Verified Contacts, select the mobile number and turn Receive Text Messages on.
How do I enable text messaging via the web?
On the SmartHub site, select Notifications > Manage Contacts > Add Phone Contact > Input mobile number > select Receive Text Messages. If you agree with the terms & conditions, select Accept, then enter the verification code that you receive to verify and activate your mobile number.
If your mobile number is already listed, click Edit and select Receive Text Messages.
Questions? Give us a call at 1-800-254-7944.