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Assistance Information

Energy assistance
Income guidelines have changed and additional crisis relief is available. Click on the links below to verify income eligibility prior to contacting your local agency.

Minnesota counties

  • Aitkin, Carlton, Chisago, Isanti, Kanabec, Mille Lacs, and Pine: https://www.lakesandpines.org/

  • Benton, Stearns, Sherburne, and Morrison: https://tricap.org/assistance/energy-assistance/

  • See also: https://mn.gov/commerce/consumers/consumer-assistance/energy-assistance/

  • COVID-19 Emergency Rental and Utility Assistance: Additional rent and utility assistance for Minnesota residents impacted by COVID-19 are first-come, first-served. https://www.renthelpmn.org/

Wisconsin counties

Note: Wisconsin residents should check with local counties for rent and utility assistance, and are first-come, first-served. http://homeenergyplus.wi.gov/section.asp?linkid=119&locid=25

Rent and utilities assistance

  • Burnett and Washburn: West CAP, 715-265-4271 or 800-606-9227

  • Douglas: Northwest Community Services Agency, 715-392-5127 ext. 102

For more information regarding assistance for utility bills or to make payment arrangements, call ECE at 1-800-254-7944.

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©2022 East Central Energy. All Rights Reserved. All information on this website can be made available in an alternate form by calling 1-800-254-7944.

  • Home
  • Your Cooperative
    • About Us
      • Articles of Incorporation and Bylaws
      • History
      • About Touchstone Energy
    • Capital Credits
    • Careers & Job Openings
    • Cogeneration
    • Directors and Districts
      • Board Meetings
    • Hours & Locations
    • Sustainability
    • Statement of Non-Discrimination
    • Power Concerns
    • Red Flags Rule
  • New Construction
    • Residential
    • Commercial
  • Residential
    • Billing & Payment
      • Charges & Fees
      • Payment Options
      • Understanding My Bill
    • Assistance Information
    • Cold Weather Rule
      • Military Cold Weather Rule
    • Landlord Preauthorization Agreement
    • Power Outage
    • Medical Alert
    • Renewable Energy
      • Solar Energy
      • Wind Energy
    • Sales Tax Exemptions
    • Start or Stop Service
    • Together We Save
    • High Speed Internet
    • Contact Us
  • Programs & Rebates
    • 2022 residential program highlights
    • Residential Rebates
    • Air Source Heat Pump
    • Storage Space Heating
    • Storage Water Heating
    • Ground Source Heat Pump
    • Electric Vehicles
    • Dual Fuel
  • Business
    • Charges & Fees - Commercial
    • Contact Us - Business Accounts
    • Economic Development
    • Cost Saving Programs
    • Energy Saving Tips
      • Business Energy Evaluation
    • Payment Options Business
    • Start or Stop Service - Commercial
    • Rebates - Commercial
  • Contractors
    • Before Working Overhead
    • HVAC Contractors
    • Power Line Emergencies
    • Resources for Electricians
  • Safety
    • Call Before You Dig
    • Downed Power Lines
    • Storm Information
    • Copper Theft
    • Request a presentation
    • Safe Electricity
  • Community
    • Member Resource Council
    • Operation Round Up
      • Grants
    • Scholarships
    • Caring Members
    • Youth Tour
    • Community Partnership
    • Parents and Educators
    • Watt's Cookin'
    • Co-op Connections
  • Trees & Lines
    • Emerald Ash Borer
    • Storm Damage & Downed Lines
    • Tree Concerns & Requests
    • Tree Planting Guidelines
    • Vegetation Management Plan
  • Newsroom
    • Co-op Advantage Newsletter
    • News & Events
    • Pollinator Blog
    • Video Gallery
    • Annual Report