East Central Energy (“ECE”) respects your privacy. Our policy is to protect member information. A non-disclosure agreement is required for any third party that member information is shared with. We do not make email or postal addresses, telephone numbers, or other demographic information of those who access our site available to other organizations. We collect only information we need to service your account and provide you with the best services, products, and programs. We disclose account information to account holders (name on energy bill) only. To give access to a non-account holder, please contact member services at 1-800-254-7944.
You may receive periodic mailings or communications from ECE with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an email to [email protected], calling 1-800-254-7944, or writing to PO Box 39, Braham, MN 55006.
We always use industry-standard encryption technologies to protect your data when transferring it to and from our website. We limit access to your data to employees who need it to service your account and to keep ECE’s services running at their highest level.
Legal Notice to Users of East Central Energy's Website and Online/Mobile Applications
East Central Energy User Terms & Conditions
Information presented on website and online/mobile applications
The content of the pages of this website and online/mobile applications is for your general information and use only. While every effort has been made to ensure that the information presented on this website and online/mobile applications is accurate, East Central Energy assumes no responsibility for errors, omissions, or out-of-date information and shall not be liable in any manner whatsoever for direct, indirect, special, incidental, consequential, punitive, or other damages resulting from the availability of, use of, access of, or inability to use this information. Users of this website and online/mobile applications acknowledge that such information and materials at this website and online/mobile applications may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by Minnesota and Wisconsin law.
Information on this website and online/mobile applications is the most recent available on the date it was posted. East Central Energy specifically disclaims any duty to update. East Central Energy reserves the right to modify the content of this website and online/mobile applications in any way, at any time and for any reason, without prior notification, and will not be liable in any way for possible consequences of such changes.
Meter data presentment description and use restrictions
This site contains information ("Data") that is automatically reported by your meter and associated equipment (the “advanced meter information" or “AMI"). ECE employed a rigorous process of evaluating the methods available for collecting and processing Data of this sort, various metering systems on the market, and the expertise and experience of meter vendors, and we therefore believe the Data to be accurate and reliable within utility standards.
However, technical limitations, human error, sampling methodology, equipment failure, and other events could cause the Data, at times, to be inaccurate or incomplete.
Furthermore, because the standard time intervals displayed on this site may not correlate exactly to the time intervals at which successful readings are received from your meter, the Data displayed may consist of, or include historical Data that was previously unavailable, averages, estimates, or cumulative totals.
Consequently, the Data on this site may not be suitable for accurately calculating your bill and it may, on occasion, provide an inaccurate or incomplete depiction of electric use during time periods when actual measurements were not received. Prior to calculating your bill, ECE will subject all Data to ECE’s quality control procedures.
The user of the Data contained herein assumes the entire risk related to its use. By accessing the Data, you agree that ECE shall not be liable for: (1) any errors, omissions, or other defects in the Data; (2) any delays or interruption in the Data (or your access to the Data); (3) any direct, indirect, incidental, consequential, special or exemplary damages or loss resulting from any use of misuse of the Data.
How you may use our materials
You may use, copy, and distribute the materials found on East Central Energy's website and online/mobile applications for individual, noncommercial, informational purposes only. Business entities may use, copy, and distribute the materials found on East Central Energy's website and online/mobile applications for internal, noncommercial, informational purposes only. All copies that you make of the material must bear any copyright, trademark, or other proprietary notice located on the website and online/mobile applications which pertains to the material being copied. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, patent, or other intellectual property right in the material or the products, services, processes, or technology described therein. All such rights are retained by East Central Energy, and/or any third-party owner of such rights.
How you may use our marks
The names and logos of East Central Energy and all other product and service names, design marks, and slogans, are the trademarks or service marks of East Central Energy. You are not authorized to use any East Central Energy names or marks in any advertising, publicity, or in any other commercial manner without the prior written consent of East Central Energy. You may send your request to [email protected].
DISCLAIMER OF WARRANTY
UNLESS OTHERWISE EXPLICITLY STATED ELSEWHERE ON THIS WEBSITE AND ONLINE/MOBILE APPLICATIONS, EAST CENTRAL ENERGY MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES AS TO THE QUALITY, TRUTH, ACCURACY, COMPLETENESS OR SUITABILITY FOR ANY PURPOSE OF ANY OF THE MATERIALS CONTAINED ON THIS WEBSITE AND ONLINE/MOBILE APPLICATIONS. ALL INFORMATION PRESENTED ON THIS WEBSITE AND ONLINE/MOBILE APPLICATIONS IS PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
LIMITATION OF LIABILITY
EAST CENTRAL ENERGY SHALL NOT BE LIABLE FOR ANY DAMAGES SUFFERED AS A RESULT OF USING, MODIFYING, CONTRIBUTING, COPYING, DISTRIBUTING, REFERENCING, OR DOWNLOADING THE MATERIALS CONTAINED IN THIS WEBSITE AND ONLINE/MOBILE APPLICATIONS. IN NO EVENT SHALL EAST CENTRAL ENERGY BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. EAST CENTRAL ENERGY SHALL NOT BE LIABLE FOR DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROGRAMS OR DATA ON YOUR INFORMATION HANDLING OR LIKE SYSTEMS; LOSS OF BUSINESS, REVENUE, PROFITS, USE, OR OTHER ECONOMIC ADVANTAGE. EAST CENTRAL ENERGY SHALL NOT BE LIABLE FOR SUCH DAMAGE HOWEVER IT ARISES, WHETHER FOR BREACH OR IN TORT, EVEN IF EAST CENTRAL ENERGY, ITS AGENTS, DIRECTORS, AFFILIATES, SUBSIDIARIES, OR ASSIGNS HAD BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
YOU HAVE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACKUP OF DATA AND/OR EQUIPMENT USED IN CONNECTION WITH THIS WEBSITE AND ONLINE/MOBILE APPLICATIONS AND WILL NOT MAKE ANY CLAIM AGAINST EAST CENTRAL ENERGY FOR LOST DATA, RE-RUN TIME, INACCURATE OUTPUT, WORK DELAYS, LOST PROFITS, OR THE LIKE, RESULTING FROM THE USE OF THE MATERIALS.
YOU AGREE TO HOLD EAST CENTRAL ENERGY HARMLESS FROM, AND YOU COVENANT NOT TO SUE EAST CENTRAL ENERGY FOR ANY CLAIMS BASED ON USING THIS WEBSITE AND ONLINE/MOBILE APPLICATIONS.
Internet disclosure policy
For site security purposes and to ensure that this service remains available to all users, this website and online/mobile applications may employ industry-standard methods to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
Unauthorized attempts to upload or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.
East Central Energy Privacy Statement
East Central Energy, including its subsidiaries and affiliates (collectively “ECE”), are committed to protecting your privacy. Please read the ECE Privacy Statement below.
This ECE Privacy Statement applies to data collected by ECE through its website and online/mobile applications, as well as data collected through traditional offline sources.
Collection of personal information
As an RUS borrower and to confirm identity for capital credit refunds, ECE asks you to provide personal information, such as your email address, name, billing address, service address, home, work or other telephone numbers, birth date, Social Security Number, and ethnic group. If you choose to sign up for specific programs or services, we will ask for additional information, such as your bank, account number and routing number, that are used to establish services such as ACH bill payment.
We may collect information about your visit, including the pages you view and the links you click. We may also collect standard information that your browser sends to every website and online/mobile applications you visit, such as your IP address, browser type and language, access times and referring website and online/mobile applications addresses. ECE only uses web log information in aggregate form to enable us to make our website and online/mobile applications more useful. ECE does not collect any personal information about a routine visitor unless the visitor provides it.
Use of personal information
ECE collects and uses your personal information to maintain accurate member/account information and participation in specific programs. We also use your personal information to communicate with you. All provided contact information may be used to communicate (pre-recorded voice message, text, email, or person-to-person call) account status, cooperative information and for collection proceedings. Personal information provided for a contest or other promotion offered by East Central Energy, under the rules of the promotion, may be used to administer the promotion, such as contacting, announcing, and promoting the winners of the promotion. Personal information collected on the ECE site is stored and processed in Braham, Minnesota, at our headquarters office.
Sharing of personal information
ECE will not share your personal information with any non-affiliated entity or third-party vendor for their independent marketing or commercial purposes. ECE employees are permitted to obtain only the personal information they need to deliver service to you. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. Personal information may also be disclosed as follows:
1. Records may be disclosed to affiliates or contractors hired by ECE to assist in carrying out operations, such as service, billing, and management functions including legal, audit, collection services, and in new product and service development.
2. Member-consumer information may be disclosed to and shared with commercial and consumer credit reporting agencies for credit-related activities (e.g., the reporting of bad debts).
3. Records may be disclosed to government regulators and other government agencies when authorized or required by law.
4. Records may also be compiled in aggregate form for ECE management activities.
5. Records may be disclosed when required by law, such as in response to a search warrant, subpoena, or court order, or to law enforcement authorities.
6. ECE may use and disclose records for investigations into employee misconduct or for law enforcement investigations related to our business.
7. We may also access and/or disclose your personal information if we believe such action is necessary to: (a) protect and defend the rights or property of ECE (including the enforcement of our agreements); or (b) act in urgent circumstances to protect the personal safety of users of ECE services, members of the public or our employees.
Accessing personal information
You have the ability to view or edit your personal information by contacting ECE at 1-800-254-7944. Arrangements will be made for you to view your information and make any necessary changes.
Security of personal information
ECE is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a bank account or routing number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Controlling “spam” or unsolicited email
ECE is concerned about controlling unsolicited commercial e-mail, or "spam.” ECE will not sell, lease, or rent its member address lists, including email addresses, to third parties.
Enforcement of this privacy statement and contacting ECE
ECE welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us at 1-800-254-7944 or by clicking here.
SMS Terms and Conditions
SmartHub SMS Notifications
National Information Solutions Cooperative, herein referred to as “NISC”, along with its affiliated Members, here in referred to as “ECE”, provide subscription based messaging in the form of Short Message Service or text messaging, herein referred to as “SMS”. SMS includes the delivery of electronic communications to a mobile device owned or used by a member of ECE, herein referred to as “Member”. NISC may use automated technology to distribute messages to a mobile device directly or through the use of a 3rd party agent.
Signup for SMS Alerts through SmartHub. Member may enroll themselves in SMS notification programs to receive information from ECE about the service they receive from ECE, their billing account with ECE, or proactive information regarding service issues which may be considered emergency or non-emergency events. Enrollment in messaging is not a contract for service, and ECE may not deny nor approve service based on a member decision whether to enroll in notification programs. ECE may terminate your enrollment in notification programs at any time without consent for any reason they deem necessary.
ECE does not bill a separate charge for this service; however, message and data rates may apply from your mobile carrier. Subject to the terms and conditions of your mobile carrier, you may receive SMS sent to your mobile phone. By providing your consent to participate in this program, you approve any such charges from your mobile carrier. Charges for SMS may appear on your mobile phone bill or be deducted from your prepaid balance. ECE may send recurring messages.
NISC and ECE are committed to building user trust and confidence by promoting and complying with the use of business practices that help protect the privacy of the member and their data. NISC does not share information with 3rd parties regarding the registration, types of notifications, or any other personally identifiable information. NISC and ECE may collect certain information related to the types of notifications sent to member, analysis of the receipt of a message, and any other non-personally identifiable information deemed necessary to improve the
Discontinuation of Service and Help
Member may elect at any time to discontinue their SMS alerts by replying ‘STOP’ to (855) 938-3525 for each associated mobile number that has been registered. Alternatively, member may also unenroll from alerts through ECE’s SmartHub or Web based electronic billing application. Member may receive assistance by ECE directly, replying to SMS with the words HELP, or by e-mailing [email protected] with a description of the request.
By enrolling to receive notifications, Member is responsible for all costs associated with receiving SMS. Notifications are informational only, and no warranty is provided as a result of enrolling. NISC nor ECE will be responsible for any loss or damage that could result from interception by third parties of any information made available to you via SMS. NISC nor ECE guarantees the accuracy, validity, timeliness or completeness of any information or data made available to you for any particular purpose. T-Mobile is not liable for delayed or undelivered messages.