For all residential account inquiries, please call Member Services at 1-800-254-7944 or contact us via SmartHub.
General business calls are answered Monday-Friday, 8 a.m.-5 p.m. Emergency and outage calls are answered 24 hours a day.

For business account inquiries, please visit the Business tab.

Language assistance is available. Please call 1-800-254-7944. Asistencia de idiomas disponible, llame al 1-800-254-7944.

To help us serve you better, please have the following information ready:

  • Account number
  • Address
  • Account owner details
    • Full legal name
    • Birthdate
    • Social security number

ECE Headquarters: 412 Main Ave. N., Braham, MN 55006
Lobby open 8 a.m-4:30 p.m., Monday-Friday 

Payment Mailing Address: East Central Energy, PO Box 75530, Chicago, IL  60675-5530
Mailing Address: East Central Energy, PO Box 39, Braham, MN  55006

To use a convenient drop box to make your payment go to:
(Please allow up to 10 business days for the processing of payments made at ECE drop boxes.)

Braham, MN: ECE Headquarters

Finlayson, MN: ECE Finlayson Operations Center, 2200 Finland Ave. 

Milaca, MN: ECE Milaca Operations Center, 270 10th St. NE

Superior, WI: ECE Superior Operations Center, 3617 Baumgartner Rd.