We are increasing our communication efforts regarding utility scams. Every day, we work hard to warn members about scams, explain how they work, and offer tips on what people should and should not do. 

Even the wariest consumers can be duped. The scammers are developing new tactics every day. One example is the “past due” scam, in which a member gets a call from an 800-number that looks like ECE’s phone number (widely available spoofing software allows crooks to display what appears to be an official number on caller IDs). The caller threatens to cut off power if the customer doesn’t pay.

But here’s the giveaway: The crook will demand payment via a prepaid debit card or money order, and ask for it within a specified time frame–often an hour or less. 

Tips to protect yourself:

• Do not assume your caller ID is correct; caller IDs can be spoofed. 

• Never share your personal information, including birth date.

• Never wire money to someone you don’t know.

• Do not click links or call numbers in unexpected emails or texts–especially those asking for your account information.

IMPORTANT
We will NEVER require our members to purchase prepaid debit cards or money orders to avoid an immediate disconnection. If you receive a call that sounds like a scam, hang up and check the status of your account on SmartHub or call us at
1-800-254-7944.