According to Minnesota law, a utility may not disconnect the service of a residential customer if a member of the household has been issued orders into active duty, for deployment, or for a permanent change in duty station during the period of active duty, deployment, or change in duty station.

A military household can qualify for exemption:

  • If the household income is below the state median household income or the customer is receiving energy assistance, AND the customer has entered into a satisfactory payment agreement with the cooperative and remains reasonably current with payments under that agreement.

  • If the household income is above the state median household income AND the customer has entered into an agreement with the cooperative establishing a reasonable payment schedule that considers the financial resources of the household and the residential customer remains reasonably current with payments under the agreement.

Download an appeal form here. If you have questions regarding payment policies or this law, please call ECE at 1-800-254-7944.